This from the LinkedIn Group "The Strategic CFO" "IT departments have help ticket systems, and legal departments have case
Should an accounting department have an incident tracking system?
Answers
I installed a Help Desk like system, within an
I agree with using such an approach, especially if you have a larger finance team and you treat your finance operation as a service bureau, to external, as well as "internal" customers (e.g. other department managers staff). In one company, as part of a broader company effort to seek out root causes and ISO 9001 compliance, we used the task function within NetSuite to log and follow up on errors, missed deadlines, including finance.
More recently I have been exploring the use of CRM systems to capture and follow up on such items. I good, cost effective solution is insightly.com (free for 3 users, $29/month for up to 6 users I believe). CRM is their main focus, but you can certain configure towards a help desk function, then utilize reporting features to manage the process and team response.
Trello.com is another one, but more like a to do list. Still you can assign tasks to other team members and keep tabs on your issues.
It could be worth testing the waters with one of these solutions, ahead of seeking out a full blown help desk solution.