Feedback on the PEO Insperity

I used Insperity (formerly Administaff) in 2002-2003 at a previous employer. Excellent support staff in Texas, the local team professionally addressed a challenging employee/management situation, active review of site issues for OSHA compliance, competitive benefits, easily handled employees in multiple states....very positive experience.

A few years back, I used Insperity and for seemly unfounded reasons related to medical insurance and perceived reporting options (and the CEO's and HR admin's direction) switched to Trinet. I was surprised by the fact that Trinet does not provide a payroll register for approving payroll (...Trinet forces you to approve payroll based on hours). On the other hand, Insperity has no problem providing a dollarized payroll for approval. For this reason, I favor Insperity. One other key difference with Insperity is that they combine insurance, payroll taxes and their admin fee in one uplift amount (%) per employee, whereas Trinet separates out these costs. Both provided great support.

I have used Insperity in 3 companies over the last 15 years and would recommend them.

I've worked with ADP and Insperity and the major pro that set Insperity apart was their customer service. They really do partner with you and become a valuable part of your organization.

Insperity's business practice of shielding the true costs of each component, and putting it all into a blended % is fairly deceptive and is not serving them well in situations where CFO's are crunching the numbers. Particularly in technology companies where you have a fair number of six-figure employees, remember that they will make significant margin later in the year after the FICA drops away for those employees and they are still getting the same markup % as they were earlier in the year.

My admin/payroll costs were a third with TriNet as they were with Insperity; I am now with ADP TotalSource and the admin/payroll costs are very similar to TriNet. Insperity was unable and unwilling to itemize the components of their offering and when I did it myself I was shocked with what I found.

Finally, although I agree that Insperity has good customer service, you can't really do very much online at all. TriNet and ADP TotalSource both have a good mix of customer service (live if needed) and online functionality. Insperity's online interface is nascent, and the reporting minimal and not at all transparent.