Do you have questions you would like answered by your peers in the proformative community?

Patrick McCann CFO

Measuring Customer Satisfaction Best Practices

Asked on May 9, 2013

Does anyone have any resources that they can direct me to for customer service surveys for both internal and external customers of the finance and accounting department. I am interested in survey questions directed at nonfinancial decision makers (internal) and shared services clients (external).

Thanks!

Answers

Christie Jahn CFO • February 20, 2013

We have an internal survey we send quarterly to our associates that is centered around the organization, senior leadership team, and immediate manager living into the mission, vision, & values of the company. Inside that survey we ask a couple other questions to challenge the environment such as What can we do better?. We use Survey Monkey and created our own. I do not have any advice for external third party though.

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